Refund & Return Policy

At our store, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Refund Policy

We currently do not offer refunds on any orders once they have been placed and delivered.

Exchange Policy

In certain cases, we may offer an exchange instead of a refund. Exchange requests are subject to review and approval based on the condition of the product and the reason for the request.

If you believe your order qualifies for an exchange, please contact our customer support team within 24 hours of receiving your parcel.

Return Policy

Returns are accepted only if the product arrives damaged.

To be eligible for a return due to damage, you must:

• Record a continuous, unedited video while unboxing the parcel, starting before the package is opened.

• Clearly show the damaged product in the same video.

• Contact us within 24 hours of delivery and provide the unboxing video as proof.

Unfortunately, we cannot process return requests if:

• No unboxing video is provided.

• The video is edited, incomplete, or starts after the package has already been opened.

• The request is made after 24 hours of delivery.

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind

• Incorrect size selected by the customer

• Personal preference

• Minor variations in color due to screen settings

Contact Us

If you have any questions regarding your order or believe you qualify for an exchange or return, please contact our customer support team with your order number and relevant details.

By placing an order, you acknowledge and agree to this Refund & Return Policy.